FAQ’s
Discover solutions to frequently asked questions and get the answers you need quickly.
How It Works
I want to order an At-Home Test Kit. How do I get started?
Request an At-Home Test Kit from the home page on our web site and follow the instructions to complete your order. To make sure you’re a good candidate for Neurogen, we’ll ask you to provide some basic personal details and take a short online evaluation. A neurologist will review your information, and if you qualify, we’ll process your order and ship your kit to the address you provide.
Why do I need to take an online evaluation as part of checkout?
We want to make sure you’re a good candidate for the Neurogen At-Home Test Kit. A neurologist will review your evaluation and the personal details you provide to determine if you’re a good fit for our kit. If so, your kit will be shipped to you.
Who is a good candidate for this test?
In general, people 55+ and those 40+ with a family history of Alzheimer's disease can benefit from early Alzheimer’s detection.
For people with memory issues, such as difficulty with problem-solving, confusion with time or place, or frequent memory lapses, Neurogen may be a good fit. Early detection of Alzheimer's disease can give you time to make lifestyle changes and other interventions that can help slow disease progression and protect quality of life.
What does the Neurogen Biomarking ecosystem include?
The Neurogen Biomarking ecosystem includes a blood test, an in-depth online cognitive assessment, and a personalized brain health action plan designed to support your brain health. Based on your test results, you will also receive an educational telehealth visit with a neurologist, who will review your results and advise you on next steps.
Does Neurogen accept insurance?
Neurogen does not accept insurance because we want to ensure that only you have access to your results and that no information is shared with insurance companies.
Does Neurogen accept Health Savings Account (HSA/FSA) payments?
Not at this time, but we are working on accepting HSA/ FSA payments in the future.
Why wasn’t I approved for the At-Home Test Kit? Is there any way I can still order a kit?
Each order request is reviewed by a neurologist, including the online evaluation and the basic personal details you provide. Based on this data, it may be determined that the kit is not a good match for you. If so, the kit will not be shipped out to you and your credit card will not be charged. If you feel you should be eligible, please reach out to support@neurogenbiomarking.com
I've received my kit. What now?
There are two parts to the At-Home Test Kit: the blood test and the online cognitive assessment. To complete the blood test, follow the step-by-step instructions included in your kit, which you can also download from the I Have a Kit page on our website. To access the online cognitive assessment, create an account and log in to your customer portal.
What happens after I get my results?
If Alzheimer's disease is detected, a dedicated neurologist will personally review your results with you. This initial consultation is included as part of the Neurogen service. After the consultation, you may choose to continue working with this neurologist, who can continue to provide care and help you develop a care plan. Ongoing care after your consultation is not covered by Neurogen.
I received my Neurogen kit, but I made a mistake collecting my sample. What should I do?
Please reach out to support@neurogenbiomarking.com. We will find the right solution together.
My Test Results
How long will it take to receive my lab results after I submit my blood test?
Within a week of when your sample is received at the lab, you can expect to receive both an email and a notification in your customer portal with your test results. Depending on your results, you may have the opportunity to schedule a consultation with a neurologist.
How long will it take to receive the results of my cognitive assessment?
Your lab results and cognitive assessment results will be shared at the same time, which will be within a week of when the lab receives your sample.
How will I be notified when my test results are ready?
You will receive an email, as well as a notification via your customer portal.
Who is reviewing the results of my blood test and cognitive assessment?
A neurologist will review both your blood test and cognitive assessment. Every neurologist we work with is board-certified and trained and certified by Neurogen to meet the highest standards of expertise in memory care.
Can I speak with a neurologist after receiving my results?
If Alzheimer’s disease is detected, we’ll reach out to you to make a telehealth appointment with a neurologist, who will review your results and advise on next steps.
Can I share my results with my own doctor?
You can share your test results with whomever you choose. We will not share your test results with anyone else, including insurance providers, employers, or family members. Your privacy is of the utmost importance to us.
What happens if my test results are positive? What if they are negative?
If Alzheimer’s disease is detected, we’ll reach out to help you make a telehealth appointment with a neurologist, who will review your results and advise on next steps. If Alzheimer’s is not detected, you will receive a brain health action plan to help you maintain your cognitive health.
The Science
How is this at-home test able to detect Alzheimer’s?
Our At-Home Test Kit includes a blood test that identifies the presence of a protein called P-tau217, which is a blood biomarker for Alzheimer’s. P-tau217 starts to build up years before symptoms appear, and testing for this protein allows for disease detection in the early stages.
What other tests are available for detecting Alzheimer’s?
Specialized brain scans, called positron emission tomography (PET) scans, can detect the buildup of plaques and tangles in the brain, which is an indicator of Alzheimer’s disease. PET scans, however, are not widely available and are not typically covered by insurance. Another test for detecting Alzheimer's is by measuring the brain fluid obtained by a lumbar puncture. This method is perceived as invasive and requires specialist medical personnel.
For many people, by the time they get tested for Alzheimer’s at a hospital, it’s too late to make any real changes that could slow down the disease progression.1
The founders of Neurogen Biomarking, who are doctors and scientists themselves, are committed to making the early detection of Alzheimer’s more accessible and affordable for everyone. With the recent breakthroughs in blood biomarker technology, our At-Home Test Kit provides information that is as accurate as traditional testing methods, but available at a fraction of the cost.
Is this at-home test reliable?
In recent years, advancements such as the ptau217 blood test have demonstrated high accuracy in detecting biological changes associated with Alzheimer's disease.
Can Neurogen diagnose me?
Neurogen offers comprehensive services that support early detection of Alzheimer’s. These include an online cognitive assessment to test memory and thinking abilities to determine if there are abnormal changes in brain health. Our at-home test kit also includes a blood test that will determine if there are elevated levels of the protein P-tau217 in your blood, which is a measure of ongoing Alzheimer's pathology. Based on these test results, our neurologists can support early detection of Alzheimer’s.
Neurogen does not provide a diagnosis of Alzheimer's disease. Our test, however, is highly accurate in detecting Alzheimer’s disease early and our neurologists can help you understand what these results mean for you. When your biomarker level is increased, further testing will need to be done by your health care provider to provide a holistic view of your brain health. Every Neurogen patient also receives a personalized brain health action plan, which provides guidance on protecting your cognitive health.
Alzheimer’s Basics
What is Alzheimer’s disease? How is it different from dementia?
Dementia is a term for a range of symptoms affecting cognitive abilities, such as memory, language, and behavior. Alzheimer’s is the most common type of dementia, accounting for 60-80% of all diagnoses.2
What causes Alzheimer’s?
Alzheimer’s disease is the buildup of protein plaques and tangles in your brain, which happens years before symptoms appear. These plaques and tangles affect the health of brain cells called neurons and causes them to stop functioning, lose connections with other neurons, and die. The death of these brain cells leads to the symptoms of Alzheimer's, including memory impairment, personality changes, and problems carrying out daily activities.3
What are the signs or symptoms of Alzheimer’s?
There are many different symptoms of Alzheimer’s, which can range from changes in behavior to worsening memory or increased confusion. Some examples include challenges in solving problems, difficulty completing familiar tasks, confusion with time or place, withdrawal from work or social activities, and changes in mood and personality.4
Why is early testing important?
Detecting Alzheimer’s early allows for timely treatment and lifestyle adjustments, which can help slow disease progression and protect quality of life. Alzheimer’s disease is the buildup of protein plaques and tangles in your brain, which happens years before symptoms appear. Early detection of these plaques and tangles can allow you to take actions that can significantly slow the progression of this disease and save you years of memory loss.1
For more detailed information, visit our Benefits of Testing page.
I have a family member who may be showing signs of Alzheimer’s. What should I do?
Start by having a discussion with your loved one. Choose a time and location that will be comfortable for everyone involved and let them know you are concerned. Discuss whether they would be willing to take an At-Home Test to verify these concerns. We verify every patient with an online evaluation that is reviewed by a neurologist, so you and your loved one can be sure the kit is a good fit.
Privacy and Security
Who will have access to my test results?
You -- and only you -- will receive the results of your blood test and cognitive assessment. Neurogen will never share your information with insurance providers, employers, family members, or anyone else.
Can insurance companies use my test results to change or cancel my coverage?
Neurogen will never share your information with insurance providers. If you choose to share your test results with your insurance provider, however, it is possible that your coverage may be affected.
How does Neurogen ensure my information is secure?
Your privacy and confidentiality are of the utmost importance to us. Your data is confidential and secure, and we have robust security measures in place to protect your personal health information (PHI) and personal identifiable information (PII).
Other Questions
Why hasn’t this existed before?
The Alzheimer's disease detection and treatment space has changed dramatically over the last several years. Detection technologies have become ultrasensitive, allowing us to measure proteins related to Alzheimer's disease in the blood. In addition, disease modifying treatments have recently become available. Lastly, scientific studies have further proven the significant effect that healthy lifestyle choices can have in slowing down disease progression. The time is right to support early detection of Alzheimer's disease to guide people to the right next steps in the healthcare system.
Why should I trust Neurogen Biomarking?
Neurogen Biomarking is led by experts in neurology, dementia care, and life sciences innovation. Every neurologist we work with is board-certified and trained and certified by Neurogen to meet the highest standards and expertise in memory care.
The founders of this company are doctors and scientists who feel a deep sense of obligation and responsibility to make Alzheimer’s detection more accessible and affordable to the general public. In their own practices, these doctors have seen the heartbreak and sense of hopelessness that families feel when Alzheimer’s is detected too late. But it doesn’t have to be this way. With the recent breakthroughs in blood marker technology, it is now possible to give everyone the power to take early action to slow the progression of this disease.
See our About page to learn more about the founders, their backgrounds, and credentials.
Does my dedicated Neurogen neurologist replace my doctor?
It is always good to update your primary care doctor with any new test results or changes in your health. The Neurogen neurologist is another resource to support your care. If you purchase an At-Home Test Kit and Alzheimer’s is detected in your results, a Neurogen neurologist will meet with you for a telehealth consultation. You will have the option to continue working with your Neurogen neurologist or to receive ongoing care from the provider of your choice. If you decide to share your Neurogen test results with your health care provider, your results could be included in your Health Record
Can I just ask my current doctor for an Alzheimer’s test?
Talk with your primary care doctor if you have concerns or questions around Alzheimer’s disease. You and your doctor can determine if a PET scan or lumbar puncture is a suitable next step. PET scans aren’t widely available, however, and they are not usually covered by insurance. A lumbar puncture requires a specialist for the procedure and for biomarker measurement. The Neurogen At-Home Test Kit is a tool you can use on your own that may be a quicker and less expensive way to support the early detection of Alzheimer's disease
I have other questions. How do I contact you?
Please contact us at support@neurogenbiomarking.com and we will respond to you as soon as possible.
1 Why get checked? Alzheimer’s Association https://www.alz.org/alzheimers-dementia/diagnosis/why-get-checked
2 What is Alzheimer’s Disease? Alzheimer’s Association. https://www.alz.org/alzheimers-dementia/what-is-alzheimers
3 What happens to the brain in Alzheimer’s disease? National Institutes on Aging. https://www.nia.nih.gov/health/alzheimers-causes-and-risk-factors/what-happens-brain-alzheimers-disease
4 10 Warning Signs of Alzheimer’s. Center for Disease Control and Prevention & Alzheimer’s Association https://www.cdc.gov/alzheimers-dementia/media/pdfs/2024/05/10-Warning-Signs-HBI-Road-Map-508.pdf